Glamping Terms and Conditions

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Bookings

The Slate Caverns only handles bookings from persons over 18 years of age. We reserve the right, at all times – without statement of reasons – to refuse a booking. The Slate Caverns will confirm the booking via e-mail and you will receive a Payment Request within 24 hours. The confirmation and invoice must be checked immediately on receipt for any errors. Possible or claimed inadequacies must always be notified by email or phone within 10 days following the date of the confirmation/invoice and in any case before the start of the stay. If, within 10 days after the booking, you are not in possession of a confirmation and invoice, then you must get in touch with The Slate Caverns.

Payments

A deposit is payable at the point of booking. Full payment is requested 12 weeks in advance of your stay. We do not refund if cancellation is under 12 weeks before your visit but if there are any issues do give us a call on 01766 830306

Prices

The prices on www.slatecaverns.co.uk are not binding; The Slate Caverns reserves the right to modify these prices. At the time of booking you will be informed of the prices applicable. The price stated on the confirmation/invoice is binding. Discounts and/or special offers can no longer be used after the confirmation/invoice has been sent by The Slate Caverns.

The Slate Caverns reserves the right to refuse bookings which have obviously wrong prices.

Tent rental

There are no hidden costs.

Prices include all bed linen, bath towels, hand and tea towels and beds are made up on arrival.

We also supply you with logs to start your log burner ~ additional supplies are available from our shop.

We furnish the tents with Welsh blankets and other soft furnishings. If you fall in love with them you can purchase them from the shop. We will have to charge you the full replacement cost if any items  are missing on your departure. 

Alteration costs

If, after confirmation of the booking, you would like to make some alterations to the booking, The Slate caverns is not obliged to satisfy these requests. We will wherever possible accommodate your requests please call us on 01766 830306.

Cancellations

It is advisable to take out cancellation insurance at the time of booking.

•        In the event of cancellation within 12 weeks before the start of the stay, the entire rental amount will be payable.

•        In the case of premature termination of the stay, the entire booking amount is payable.

Group bookings

The Slate Caverns Glamping is designed to meet the demands of the family visitors to the tourist attraction. Unfortunately it may not always be possible to accommodate one group especially at the peak times and school holidays weeks

Arrival and departure procedure

Arrival time is from 3pm until 6pm.

We’re keeping things quiet and relaxing so there are no cars on the glamping site. Book in at reception and we deliver you and your luggage to your tent. We will also collect your luggage at the end of your stay and bring it down to your car.

If you are unable to arrive by 6pm please ring us on 01766 830306 so we can provide you with the self check-in instructions.

Departure time is no later than 10.00am

If you leave your luggage on the veranda by 9.00 we will carry it down the hillside for you to collect after breakfast.

Assumption of risks

Remember that you will be staying on an old quarry site with potentially dangerous slopes. There is also part of the quarry that is still working so be aware that there are heavy trucks travelling on site.  Also you must be aware that some of the tent equipment (such as the log burner) may be dangerous if misused. Whilst we take great care to keep you safe, accidents can happen and we are not responsible for such accidents (to the greatest extent permitted by law). It is your responsibility to supervise any children. If you notice that any equipment looks faulty and/or unsafe you must inform The Slate Caverns as soon as possible. We strongly recommend that you take out travel insurance against the risk of accidents and your stay being cut short.

Complaints

We want you to enjoy your visit with us so if you are unhappy then please talk to a manager immediately. We will try to resolve the matter as soon as possible. If you complain after the end of your visit we will have greater difficulty in rectifying the problem.

Day visitors

In principle, it is permitted to receive visitors during your stay at The Slate caverns. These visitors must report themselves to the front desk at The Slate Caverns.

Dogs

All our tents are dog friendly. We allow a maximum of two dogs to stay and dogs are allowed onsite. We ask that you keep your dog under control and on a lead during your stay. The tents are surrounded by sheep on the hillside and mountain bike routes are close by. We do ask you to keep dogs off the bedding and furniture. If a dog does cause a nuisance or you arrive without pre-booking a dog we reserve the right to ask that you take your dog to a local kennel. At the time of booking and at arrival on the site, your dogs must be reported.

There is a £20 surcharge applicable per dog per visit.

Domestic regulations

In order to make the stay on the site for all guests as pleasant as possible, so we have a few guidelines to help ensure all of our guests enjoy their stay.

•        Mobile signal is at a rural level (i.e. unpredictable) so please come with that in mind. Wi-Fi is available

•        Sorry, but we do not allow camper vans or trailer tents.

•        The Slate Caverns personnel shall be allowed the right of entry at all reasonable times for purposes of inspection or to carry out necessary repairs.

Force majeure

Force majeure as interpreted by The Slate Caverns exists if the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of the Slate caverns , including threat of war, staff strikes, blockades, fire, floods, high winds and other disruptions or events. The Slate Caverns are within their rights to close their location when they consider such circumstances as these make it necessary.

Liability

The Slate caverns accept no liability for:

•        Theft, loss or damage, of whatever nature, during a stay at The Slate Caverns.

•        Falling into defect or putting out of action of technical equipment and loss or closure of supplies at The Slate Caverns. The tenant and those who accompany him or her, are jointly and severally responsible for all loss and/or damage which arises, as a direct or an indirect consequence of their stay, irrespective of whether this was caused through actions or refraining from actions by themselves or by third parties, who are at the site through their making, as well as of all damage which is caused by any animal and/or matter which they have under their responsibility

If you leave your tent in an improper condition, The Slate Caverns is entitled to charge an extra fee of £30 of additional (cleaning) costs.

Photos

All photos shared with The Slate Caverns through social media will be free to be used without accreditation or payment by The Slate Caverns.

Smoking and vaping

Neither smoking nor vaping is allowed in the tents. We ask that you put all smoking ends and matches in a bin.

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